Return & Exchange Policy

At Ruby Company, we are committed to ensuring you are 100% satisfied with your purchase. If for any reason you are not completely happy with your item, we offer easy returns and exchanges under the following conditions:

Return Conditions:

• Items must be returned within 14 days of delivery.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Items must be returned in the original packaging.

Non-Returnable Items:

• Sale items or items marked as Final Sale.
• Items damaged due to misuse or neglect.

How to Initiate a Return:

• Contact our Customer Support team at support@foldcompany.com with your order number and reason for return.
• We will provide you with a return address and instructions.
• Once we receive and inspect your returned item, we will process your refund within 7–10 business days to your original payment method.

Exchange Policy:

• If you wish to exchange an item for a different size or color, please email us within 7 days of receiving your order.
• Exchanges are subject to product availability.

Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item sent by us.
• Thank you for shopping with Ruby Company! We value your trust and look forward to serving you again.